F&A

SECURITY

What payment methods do you accept?

Your security, our priority: our site only offers secure and guaranteed safe means of payment. We accept credit card and use paypal as an online payment methods.

When will I receive my order?

Customer Orders and Delivery Times
Thank you for shopping at Jasamy! We are dedicated to ensuring your orders are processed and delivered as efficiently as possible. Below you will find important information regarding our order processing and delivery times.

Order Processing

  • Processing Time: All orders are processed within 3-5 working days. We strive to prepare your items for shipment as quickly as possible while ensuring they meet our high-quality standards.

Delivery Times

  • Standard Delivery: Our standard delivery time is 2-4 weeks. This timeline can vary based on your location and other influencing factors.
  • Factors Affecting Delivery: Please note that shipping times may be impacted by various factors including season, weather conditions, and international order processing. We appreciate your understanding and patience in these instances.

We are committed to providing you with the best possible service and keeping you informed every step of the way. If you have any questions or need further assistance, please do not hesitate to contact our customer support team.

Thank you for choosing Jasamy for your home decor needs!

 CANCELLATION & RETURN

Can I modify my order?

Yes, as long as your order is not "Shipped"

 Can I cancel my order?

Order Modifications and Cancellations

  • Cancel Your Order: If you wish to cancel your order, please do so within 12 hours of placing the order. After this period, we may not be able to process cancellations.
  • Change Size or Style: If you need to change the size or style of your order, please email our support team within 12 hours of placing the order. We will do our best to accommodate your request.

Returns and refunds

     Can I return the product?

     Thank you for shopping at Jasamy! We strive to ensure you are completely satisfied with your purchase. If you need to return an item, please follow our return policy guidelines to ensure a smooth process.

     Return Conditions

    • Original Condition: Items must be returned in their original condition, unworn, unwashed, and with all tags and packaging intact.
    • Return Window: Items must be returned within 30 days of delivery to be eligible for store credit.
    • Return Shipping Costs: Customers are responsible for covering the cost of return shipping.
    • Please note that items purchased using the complimentary gift card or store credit are not eligible for refund or exchange.

     Ensure your item meets the above conditions.
    Contact Us: Email our customer support team to initiate the return process. 

     What to do if you receive faulty or damaged goods?

     If you believe your product is damaged or faulty, please email our support team at support@jasamy.com We will treat your issue with the highest priority and work with you to resolve the issue.

     What is the refund method?

    •  Please note that refunds are not offered for customized, personalized, sale items or orders made using complimentary gift cards or store credit.
    • If you receive a refund, the cost of return shipping will not be deducted from your refund. We will deduct the shipping fee for the use of our returns label. All refunds will be issued in-store credit, excluding the shipping fee. We do not issue refunds to the original payment method.
    • Non-Returnable Items
      Gift cards and customized, made-to-order items are exempt from being returned. Please note that all items sold are final, and we do not accept returns except in the case of a defect in the item purchased or if you have not received your items after 30 working days.
    • Shipping
      You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

    What if my order address is wrong?

       Please ensure that your billing and shipping address are correct before processing your order. If we make an error, we will take full responsibility for the original order at no additional charge. However, we are not liable if the incorrect address is placed during checkout or if the delivery is unsuccessful due to the receiver being absent or the courier not being able to access the delivery location.

       If you have any questions or need further assistance, please do not hesitate to contact our customer support team.

       Customer Support Email at:support@jasamy.com

       

       Thank you for shopping at Jasamy!